We do accept returns and exchanges of books under certain circumstances.
Returns are accepted with prior authorization after emailing firstname.lastname@example.org, up to 60 days from the date of the shipment. Individual titles and packages can be returned to UP provided that they are still in original, brand new condition. Cost of mailing is the responsibility of the customer, with the exception of titles damaged during shipping, in which case UP will mail new copies and support the cost of the shipping.
In order to receive credit, returned titles must be received in undamaged condition, without markings or labels.
Returns will be accepted for credit only. All credit will be held for application against future purchases; refunds will not be issued.
Thank you for your adherence to these guidelines. If you have questions, please, do not hesitate to contact us by email at email@example.com.